How Agents can Provide Next Level Support to Shopify and WooCommerce Customers

Shopify and WooCommerce are the prominent eCommerce platforms containing everything you need or look for your eCommerce store comprehensively. These platforms are more preferred because they are perfectly designed for the small to large-sized online merchants.

REVE Chat, the well known customer engagement platform, empowers your agents to provide next level support for Shopify and WooCommerce customers. 

Below are the instructions showing how agents can provide extended support to the visitors.

Shopify

• When Shopify visitors initiate a chat request, a Shopify section will appear in agent chat window.

  

• Agent can view visitor’s Shopify cart items and can search for any order. Also agent can share any product details with visitor.

  

• Agent can help visitor’s with ongoing and previous orders.

  

• Agent can search and share any product from Shopify store product list.

  

WooCommerce

When WooCommerce visitors initiate a chat request, a separate section will appear in agent chat window.

• The agent can view visitor’s WooCommerce cart items and can search for any order. Also, the agent can share any product details with visitor.

  

• Agent can help with visitor’s all ongoing and previous orders. Also can view order details.

  

  

• Agent can search and share any product from WooCommerce store product list.

  

Now, REVE Chat dashboard allows you to engage your WooCommerce and Shopify visitors in an advanced manner and deliver a superior experience.